Toys made for safer play & happier pets
Shipping Policy
Last updated: July 26, 2026
This Shipping Policy explains how Zoofyla (“we,” “us,” or “our”) processes, ships, and delivers orders placed on https://www.zoofyla.com (the “Site”). By placing an order, you agree to this Shipping Policy.
Where we ship
We currently ship to addresses within the United States only (including the 50 states and the District of Columbia). We do not currently offer international shipping to countries outside the United States.
Shipping origin and carrier
Orders are fulfilled and shipped from our warehouse in China. We ship via YunExpress (云途物流) and its partner last-mile carriers in the United States.
Because packages originate outside the United States, delivery takes longer than domestic U.S. shipping. Transit times may also be affected by export handling, international linehaul, and U.S. customs clearance.
Order processing time
Orders are typically processed and handed to YunExpress within 1–3 business days after payment is confirmed (excluding weekends and Chinese public holidays). During peak seasons, promotions, or high order volume, processing may take longer. You will receive a confirmation email when your order is placed, and a shipping notification with tracking information when your order ships (when tracking is available).
We reserve the right to cancel or delay an order if an item is out of stock, if payment cannot be verified, or if we suspect fraud. If we cancel your order, we will notify you and issue a refund for any amount charged.
Shipping methods and delivery estimates
Available shipping options and estimated delivery times are shown at checkout. Delivery estimates begin after the order has shipped, not from the date of purchase.
Typical delivery window after shipment for U.S. addresses:
- Standard international shipping (YunExpress): approximately 7–15 business days
These timeframes are estimates only and are not guaranteed. Delays may occur due to carrier congestion, weather, natural disasters, peak season volume, customs inspection, incorrect address information, or other events outside our control. During major shopping periods (for example, Black Friday, Christmas, or Chinese New Year), delivery may take longer.
Customs and import
Packages shipped from China to the United States may be subject to U.S. Customs and Border Protection inspection. In most cases for typical order values, no additional duties are charged to the customer, but this can change based on customs rules, declared value, and product type.
If customs holds, inspects, or requests additional information about your package, delivery may be delayed. We are not responsible for delays caused by customs processing. If duties, taxes, or fees are assessed by customs or the carrier and are not included at checkout, the recipient may be responsible for those charges unless we state otherwise.
Shipping rates
Shipping costs are calculated at checkout based on your shipping address, order size/weight, and the shipping method you select. Any free-shipping promotions (if offered) will be clearly stated on the Site and applied automatically when eligible.
Order tracking
Once your order ships, we will send YunExpress tracking information to the email address associated with your order when available. You can usually track your package on the YunExpress tracking page or via the tracking link we provide.
Please allow time for the first tracking scan to appear after the shipping notification. International shipments may show limited updates while in transit between China and the United States, then more frequent updates after arrival and handoff to a U.S. last-mile carrier.
Shipping address
You are responsible for providing a complete and accurate shipping address at checkout. Please include your full name, street address, city, state, ZIP code, and a reachable phone number when requested. Accurate contact details help carriers complete delivery in the United States.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may charge a reshipping fee or refund the order minus the original shipping cost, at our discretion.
If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We may not be able to change the address after the order has been processed or handed to YunExpress.
Lost, stolen, or damaged packages
If your tracking shows delivered but you have not received the package, please check with neighbors and surrounding areas first, then contact the carrier and us within 7 days of the delivery date shown. We will help investigate with YunExpress and/or the last-mile carrier.
If a package is lost in transit or arrives damaged, contact us at [email protected] with your order number, tracking number, and photos of any damage (including packaging when possible). We will work with you on a replacement or refund, subject to carrier investigation and our Return & Refund Policy.
If tracking shows no meaningful movement for an extended period after the estimated delivery window, contact us and we will open an inquiry with YunExpress.
We are not responsible for packages marked as delivered by the carrier that are later claimed missing due to theft after delivery (porch piracy), except where required by applicable law or where we choose to assist as a courtesy.
Undeliverable packages
If a package is returned as undeliverable (for example, refused, unclaimed, or incorrect address), we will contact you. Because returns to China can be costly or unavailable, we may offer a refund of the product price minus original shipping, a store credit, or reshipment with additional shipping charges, depending on the circumstances.
Sales tax
Applicable sales tax may be charged based on your shipping address and local tax rules. Tax amounts are calculated at checkout where required.
Changes to this policy
We may update this Shipping Policy from time to time. The “Last updated” date at the top will reflect changes. The version in effect at the time you place an order applies to that order.
Contact us
For shipping questions, contact:
Zoofyla
Email: [email protected]
Website: https://www.zoofyla.com